1. Who these terms are between
These terms govern your use of the eSIM Zone website, mobile application and API, operated under the trading name "eSIM Zone by Dream Digital".
The contracting legal entity: registered company name and legal form, registered office and company registration number. This is the same gap as in the privacy policy, and a contract cannot be binding without a named counterparty.
2. What the service is
eSIM Zone resells mobile data plans that run on eSIM profiles supplied by third-party providers — currently Airalo, Telna and eSIM Go. We are a reseller and aggregator, not a mobile network operator. The underlying network coverage, throughput and technical availability are determined by the supplier and by their roaming partners, not by us.
A plan is delivered as an eSIM profile that you install on a compatible device, normally by scanning a QR code or using the activation string it encodes.
Source in the product
- app/Modules/Providers/Drivers/ — Airalo, Telna, EsimGo drivers
- app/Modules/Fulfillment/Services/FulfillmentService.php:271-276
3. Device compatibility and eligibility
An eSIM requires a device that supports eSIM and is not locked to a single carrier. Compatibility is your responsibility to check before purchase; we publish a compatibility checker and device guides for that purpose. A plan sold for a device that turns out to be incompatible or carrier-locked has been correctly delivered on our side.
Any minimum age or capacity requirement for entering into this contract. The product implements no age gate, so none is asserted.
4. Your account
You need an account to buy a plan. You may create one with an email address and password, or through a supported social sign-in provider. You are responsible for keeping your credentials confidential and for activity carried out under your account.
Sessions expire automatically: a web session token after 24 hours, and a token issued to a mobile device after 30 days.
Source in the product
- app/Models/Customer.php:21-41 ; config/sanctum.php:36, :38
- database/migrations/2026_04_12_100000_add_social_auth_to_customers.php
5. Orders, prices and payment
Prices are displayed in your selected currency before you confirm. The price you see at confirmation is the price charged.
Card payments are processed by Paystack. We do not receive or store your card number. If you choose to save a card, we store only a token issued by Paystack together with the card descriptors needed to display it, and that saved card is deleted automatically after thirteen months without use or once it expires.
The complete list of payment methods offered in production, and whether CinetPay is still live. Published copy elsewhere in the product names CinetPay; the active gateway code is Paystack only.
Whether purchases made inside the iOS application must be processed through Apple in-app purchase rather than through Paystack, and the equivalent question for Android. This is a platform-policy and commercial determination, and it changes what this section must say.
Source in the product
- app/Modules/Payment/Gateways/PaystackGateway.php:70-79 ; app/Services/Payment/PaystackProvider.php:77-107
- database/migrations/2026_04_29_140000_create_customer_payment_methods_table.php:28-57
- app/Console/Commands/PurgeExpiredPaymentMethods.php:30
6. Delivery and activation
Once payment is confirmed, we order the eSIM profile from the supplier and deliver it to you. Delivery is by email to the address on your account, and — where you have given us a phone number and enabled it — additionally by WhatsApp and by push notification.
A plan begins according to the activation rules of the plan you bought. Validity periods and data allowances are the supplier’s, and are shown on the plan before purchase.
Source in the product
- app/Modules/Fulfillment/Services/FulfillmentNotifier.php:116-123, :238, :279-332
7. If provisioning fails
If we take payment but the supplier cannot provision your eSIM, the order fails rather than silently succeeding, and no partially working profile is issued to you.
The customer-facing commitment for a failed provisioning — the refund it triggers and the timeframe within which it is made. The failure path exists in the software, but the commercial promise attached to it is a business decision and must be stated by the business, not inferred from code.
8. Cancellation and refunds
Because an eSIM profile is a digital product that can be consumed immediately on delivery, refund rights are narrower than for physical goods.
The binding refund policy. Existing published copy in the product states that a full refund is available while the profile remains uninstalled, that no refund is available once data has been consumed, and that requests must be made within seven days. That copy predates this draft and has not been re-confirmed, so it is reported here rather than restated as binding. It must be confirmed or replaced before publication.
The statutory right of withdrawal for digital content and the wording of the express consent by which a consumer waives it on immediate delivery. This is a consumer-law requirement in the EU and its exact form depends on the jurisdiction determined in section 1.
Source in the product
- database/seeders/CmsPageSeeder.php:62-70 (existing published sales terms)
9. Acceptable use
You agree not to use the service unlawfully, not to resell a plan bought for personal use without our agreement, not to attempt to circumvent technical or usage limits applied by us or by the underlying network, and not to interfere with the operation or security of the service.
Plans are sold for use on a device; using a plan in a way the supplier treats as abuse may cause the supplier to suspend the profile, which we cannot override.
10. Availability and service limits
We do not guarantee uninterrupted availability of the website, the application or the underlying network. Coverage, speed and availability depend on the supplier and the local network operator in the country you are visiting.
Where we cannot obtain reliable information from a supplier — for example real usage figures for a plan — we show that the information is unavailable rather than showing a figure we cannot stand behind.
11. Suspension, termination and deletion
You may delete your account at any time from the mobile application. Deleting your account anonymises your personal data and revokes your sessions; transactional records are retained for accounting and dispute purposes. The privacy policy describes exactly what is removed and what is kept.
Deleting your account does not refund unused plans, and profiles already installed on a device are governed by the supplier.
The grounds on which we may suspend or terminate an account, and the notice given. No suspension policy exists in the product beyond an account status field.
Source in the product
- app/Modules/Customer/Services/AccountDeletion.php:20-53 ; routes/api/customer.php:93
12. Liability
The limitation-of-liability clause, the warranty position, and the treatment of consequential loss — including whether a cap is expressed and at what level. These are legal drafting decisions with no source in the codebase, and an unreviewed limitation clause is frequently unenforceable against consumers.
13. Governing law and disputes
The governing law and the competent courts. Existing published copy in the product states Belgian law and the courts of Brussels; that has not been re-confirmed against the entity that will actually contract, and consumer-protection rules may in any case preserve the consumer’s home forum. It is reported here, not asserted.
The consumer dispute-resolution route, including any obligation to reference an online dispute resolution platform or an approved alternative dispute resolution body.
Source in the product
- database/seeders/CmsPageSeeder.php:73-81
14. Effective date and changes
The effective date of these terms, and the notice period and method for changing them. Deliberately left blank rather than backdated.